Help & Support

If you are facing problems with
something then let us know.


Please select your issue.

Did Airtel recharge, still do not have access to Airtel Xstream Premium.
Buffering or Slow Content Play Issues
Facing error on the app
Channel, Show or Movie not available
Feature Suggestions
Other Queries and Feedback
Unable to download content
Unable to play downloaded content
CONTENT REDRESSAL MECHANISM

If you have any grievance or concerns with respect to any content available on AirtelXstreamApp. Please write to our Grievance Officer at the below mentioned email ID.

Grievance Officer:

Name - Nitin Grover
Email - Content.Grievance@airtel.com
Address - Airtel Center, Plot No. 16, Udyog Vihar Phase IV, Gurgaon- 122015

In order to enable us to efficiently address your grievance/complaint, please include the below information while writing to us:
1. Title of the Content and Episode number (if any);
2. Description and nature of complaint.
3. Date and Time (if any)
4. Your name and contact details.

Please note that in absence of any of the above details, ADL shall not be able to take cognizance of the complaint/grievance.
Airtel Digital Limited (ADL) does not warrant or make any representation, that any content you find objectionable will be taken down or remedied to your satisfaction. All complaints for content will be disposed as per timelines specified under Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.